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cm01
Community Manager
October 14, 2025

How to embed media (+ supported media types)

  • October 14, 2025
  • 71 replies
  • 15 views

Embed media allows you to embed resources (videos, images, tweets, etc.) hosted by other platforms in your content.

 

Add media to your content

1. Copy embed code from the source you want to embed
2. Click Embed Media icon in the editor
3. Paste the embed code
4. Click Insert

 

Supported media

A lot of media can be embedded in your article from major platforms like:

  • 5min.com
  • Archade.software
  • Blip.tv
  • BlueWillyWig
  • Brightcove
  • Canva
  • CodePen
  • CollegeHumor
  • Daily Motion
  • Deezer
  • Figma
  • Funnyordie
  • Giphy
  • iorad
  • Hulu
  • JSFiddle
  • Livejournal
  • Loom
  • Metacafe
  • Pingvp
  • Qik.com
  • Revision3
  • Scribd.
  • Soundcloud
  • Spotify
  • Storylane
  • Tenor
  • Thedailyshow
  • Twitter
  • Typeform
  • Viddler.
  • VideoAsk
  • Vidyard
  • Vimeo
  • Wistia + fast.wistia.net
  • WordPress.tv
  • Xkcd
  • Yfrog
  • Youtube

Note: When embedding media use the direct browser URL (e.g. https://www.youtube.com/watch?v=Oxv6IRcuNaI) and not the embedded URL (https://www.youtube.com/embed/Oxv6IRcuNaI - mind the /embed/)

    71 replies

    Known Participant
    October 14, 2025

     

    cc @Julian 

    Customer Communities Admin
    Employee
    October 14, 2025

    Yes, attachment =/= embedding, important difference here.

    So we do offer attaching files to posts, however you cannot e.g. take a video with your phone, attach it to a post and then embed it as playable video into the editor. If you want to embed videos so that they can be viewed within a post, you should upload it to youtube, vimeo or one of the other platforms. You can then simply paste the url or use the “embed media” feature within the editor to have visitors view it in a post.

    There are several reasons for not supporting embedding attached videos, mostly of legal nature but it’s also related to hosting capabilities. It would bring us in waters that expand way further than what our platform is designed for at the moment.

    cm01
    cm01Author
    Community Manager
    October 14, 2025

    That is actually an interesting case! Just to clarify: You use the same url, and you are also doing it in the frontend - or are you doing this in the backend?

     

    Front end, this is the video in question

     

     

    I have a recording showing the issue but its a 7mb file

     

    October 14, 2025

    That is actually an interesting case! Just to clarify: You use the same url, and you are also doing it in the frontend - or are you doing this in the backend?

    Known Participant
    October 14, 2025

    Ok so I have checked multiple communities, and initially I was able to reproduce this on your community as well. The link was not automatically converted into embedded media.

    However, now it is just working, also as a registered user:

    I am honestly a bit at a loss as to why this was not working so far - I have checked multiple times if it was related to attachment permissions, general permissions, even if the cookie, or your community not being live yet, could be the reason… but none of that seems to be the cause of it.

    Could you test it once more with a registered user account, to see if it is now also working for you?

    mod01
    Community Manager
    October 14, 2025

    Thanks for sharing this, I will do some testing and let you know!

    mod01
    Community Manager
    October 14, 2025

    I’m having trouble embedding videos from YouTube. I get the error “The specific ULR is not supported”. I’ve tried multiple URL’s and the same error appears. I have the option to attach files. I even tried the steps in the video above and copy/pasted the video link. I checked on my permissions and I can select files to upload like pictures with no problem. Any ideas on this?

    Josephine
    Known Participant
    October 14, 2025

    @Julian  this is now luckily working for us but there seems to be a wider issue with embeds that I believe your support team should investigate as it"s happening to several people. 

    Josephine
    Known Participant
    October 14, 2025

    I also get an error when posting a Youtube video. Previously placed videos are also no longer available. Instead the message "media is not available" appears. 

    When I want to post the video again I get the message "This service is not supported"


    Someone who has a solution for this? 

     

    admin01
    Pioneer
    October 14, 2025

    I have exactly same issue, agree with @Gabolino - something you should look in to. :thinking:

    When trying to embed YouTube video “The specified domain is not supported” error appears. All other previously embedded videos now show message below :point_down: :

    (Embedded not available)