Our new text editor is now available on all communities!

Some new findings:

• The control bar at the top really isn"t an improvement in my opinion. It"s a nuisance when you"re making a long post.
• Also, I"m noticing the icons are jumbled in the control bar. In particular: the u is out of place and there"s a gap between the icons for quotation and ellipsis.
• Besides selecting text, right click cutting, copying and pasting doesn"t seem to work correctly. (link)
• In a marked answer, someone"s bold text seems to have jumped to the right. (link)

I can"t upload images right now(?), so text will have to do I guess.

Oh, and another observation that I also mentioned in this other post – @Yoeri mentioned that it would be looked into, just wanted to keep it on your radar. 🙂 Hyperlinks are opening in the same window rather than a new tab, unlike before. Sometimes there are links to external resources but I want to keep our community open as a tab on our community members’ browser so they can easily return to what they were doing. Thank you. 

Hi @Julian, sorry for being unclear. I did receive the heads-up last week thursday. However I would’ve appreciated an estimated time when this will be launched on Monday. Due to different time zones our team was already out of office when this was launched. Had we known to expect this late Monday afternoon/ Monday evening, we would’ve stayed online until we saw the new editor :)

Hi, 

We were not fully aware that these adjustments were coming, so we were a bit surprised by a sudden frustation of our Superusers. Here is their feedback from the Superusers of our Community: 

• The spacing
  Hitting enter should start a new sentence, not a whole new paragraph
• Editor keeps jumping
  Apparently it keeps jumping left and right on an iPad
• Hyperlinks
  Links are not being added to their hyperlinks and text in the editor
• Slide bar keeps popping up
  Tried to add the screenshot below, then the slide bar on the right keeps popping up whilst I’m typing, until there is something to scroll (I put this comment above the next comment, since I couldn’t get my text indicator underneath the screenshot anymore..)
• No text, but..text?

• 

Hi @Julian !

For that, here’s a screenshot to show what is happening.

However, when the message is sent, it no longer appears in italics. :)

Hi all,

once more thanks a lot for your feedback, of course we are processing it to make sure issues get fixed and requests are being logged!

I have a first update to share with you, the issue with regards to mentioning users should be resolved by now:

• Usernames including a blank space
• Searching users with uppercase letters
• Listing contributors in the Control environment

Thanks to everyone who helped by reporting it here: @Marie S , @Jasper, @LPortalupi

I am also working on the list of known issues and requests, together with my colleagues from the support team. I will add this to the OP soon, so that it is easier to track.

Our superusers are complaining about quotes and edits.

Our superuser are experiencing a lot of problems in editing their messages. One user had added a quote to his post by accident. He wanted to edit the comment so that there’s only his text and no quote, but he was not able to erase the quotes, leaving the comment looking like this   This happens on Firefox, IE and Chrome.

When quoting, there’s extra rows within the “quote” :

 

Hi @bjoern_schulze,

also thanks for sharing your feedback with us! :)

Maybe this happens in edge cases where the editor is not sure if this is part of a sentence or an emoticon:( something like this). Will log it and wait for an update.

The new editor has a complete new behaviour regarding hitting “enter”. Formerly a new line was started, never a new paragraph. Now hitting “enter” creates a new paragraph, while hitting “shift+enter” starts a new line. That’s ok for us, but: The margin-bottom for paragraphs is 8px, which is not much. Are you planning on increasing the margin-bottom globally?

Right, this has been reported before. I think this might be related to the “line-height” issues we knew existed, but I will double-check with the team to be sure.

Font colors can be set in the editor in Control. Are you planning on letting customers configure the chooseable colors? Because then every customer could define own “corporate” colors to create a color palette that fits the company’s style guide.

Currently the plan is to give you the option to enable all colors to be selected via user roles. They are very powerful in the hands of trusted users but also a risk if being abused by detractors. I like the idea of giving you the option to offer single colors that match your brand, will forward it to the team!

File Uploads: Until recently every customer could decide whether to activate file uploads for their community. We opted out of it because of data protection issues. Will we be able to opt out of the file upload function again soon? We really, really, really don’t want our users to upload private files (such as invoices or contracts) to the public.

I have spoken with the team about this and it seems this has to do with a speciality of your community, bascially a custom limitation to disable file uploads while allowing image uploads. Ticket has been created, the team is investigating it currently.

Mobile view: We are currently gathering information what formatting functionalities are a must for our community users to have on mobile and we’ll provide the list soon.

Great, thanks for doing this!

Default text: In the old editor we could place a default text within the text field (via phrases) to give users some guidance about what to write and what not to write. This is missing now. Can you please add the default text again and make it configurable via phrases?

Yes, the ticket for this has been created already, the team will work on offering you this again (of course including the option to adjust it yourself).

Submit button left instead of right: What is the idea behind the new position?

This has to do with being consistent in the location of buttons across the platform. To make a long story short: Previous editor had the button within the editor, this was not desired for the new editor (e.g. for article creation page it would cause issues). We have now made sure that during edit, creation, etc. the button is always in the same place. Our product designer Xiaoyu will come back to this in another comment in here.

Our superusers are complaining about quotes and edits.

 

Our superuser are experiencing a lot of problems in editing their messages. One user had added a quote to his post by accident. He wanted to edit the comment so that there’s only his text and no quote, but he was not able to erase the quotes, leaving the comment looking like this   This happens on Firefox, IE and Chrome.

 

 

When quoting, there’s extra rows within the “quote” :

I already adressed this behavior in the preview phase and even posted a video demonstrating it.  @Yoeri acknowledged it and said you should "copy/paste orginal post and put it in a quote". :)

Hi@Jurgen ,

Thank you for providing the feedback! You definitely have eagle eyes. 

• The control bar at the top really isn"t an improvement in my opinion. It"s a nuisance when you"re making a long post.
  • Placing formatting bar on the top is actually a deliberate choice. Different from the old editor, in new editor the formatting bar is always in user’s view.
  • Old editor: if you would work on a really long article, you would always have to scroll all the way to the bottom if you want to add/change styling.
  • New editor: the formatting bar is always at the top, and you can scroll in the editor field to review the content, while the formatting bar is always sticky on the top.

• Also, I"m noticing the icons are jumbled in the control bar. In particular: the u is out of place and there"s a gap between the icons for quotation and ellipsis.
  • The underline function (u) is not an issue. These icons are from google material icons which is a standard repository. 
  • The space between the quotation and the dropdown button (ellipsis) is bigger than the others indeed. We will improve it in the future. But due to priority, we decided to focus on fixing more critical issues and features first, for example text selecting on touch device, file attachment on mobile, etc.
• Besides selecting text, right click cutting, copying and pasting doesn"t seem to work correctly. (link)
  • We are aware of this issue, and we will work a fix. 
• In a marked answer, someone"s bold text seems to have jumped to the right. (link)
  • Edit: This one is clear, we will also look into this!

Hope it is helpful :)