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Josephine
Josephine
Known Participant
October 14, 2025

Our new text editor is now available on all communities!

  • October 14, 2025
  • 164 replies
  • 10 views

We are very proud to announce that our completely new editor is now available for all users on all communities! :grin::raised_hands::pencil2: We have invested a lot of time to give you and your users more options to create richer content in an easy way - so we hope that you will enjoy working with the new editor as much as we do!

We are investigating line-height / spacing inconsistencies as well as problems with selecting text on some viewports (e.g. Safari on iOS).

Polls are temporarily not available, but will be added again soon.

 Overview of improvements

There are many things which have improved with the new editor, just to name a few:

Improved existing features

  • Image upload
    • Drag & drop images into the editor instead of manual upload
    • Captions (descriptive text underneath uploaded images)
  • Code
    • In-line code is now possible (previously code was in an extra line)
    • Code syntax (code is not being stripped automatically anymore)
  • Lists
    • Multi-level lists are possible now
    • Better UX in working with lists (previously lists could not be interrupted by line breaks)
  • Text styling
    • Text styling within lists was not fully supported before

New features

  • Tables!
  • Callouts
  • Text color / background color
  • Horizontal lines

Of course not all of these features are available to end users, some of these (e.g. text color, header, callouts) are only available in the Control environment for now. We have plans to make this available to front-end users via user roles in the future, so that you are in control of who can make use of these features - please share your thoughts on this with us in the comments!

Feedback

Please let us know what you think of this improvement, also how your users are feeling about it. This way we can adjust and improve the editor even further in the future!

    164 replies

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    N
    newaccount
    Known Participant
    October 14, 2025

    I just checked in the internal documentation,. In the scope / criteria it says this should work in Control. So maybe it is limited in the front-end. As it is working for me on windows in the front-end as well, I supposed it would do the same on Mac.

     

    I will double-check with the team and also update our topic on shortcuts, so that everything is clear!

    Edit: Ok, thanks for the confirmation. :)

    I don"t think it is planned to include it in the front-end, due to low usage of this feature. Would you like to see this added, e.g. in the bulletpoints-menu?

    Customer Communities Admin
    Customer Communities Admin
    Employee
    October 14, 2025

    Feedback train keeps rolling ( I would like the old editor back so you can fix all these issues first)

    I’m with you on this one@Ronald Posthumus!

    C
    cctest
    Participating Frequently
    October 14, 2025

    The letter ‘g’ is wrongly displayed in the reaction field

    I’ve seen reports of this before, however it seems not to be caused by the platform, but rather by a missing font. But maybe I am wrong and confuse it with something else - I will investigate & dig out what I have found the last time I have heard it and will share it here!

    We have the same issue to report.

    R
    regUser02
    Known Participant
    October 14, 2025

    @Julian  Can you try making a list on mobile by entering a dash “-“ before a sentence? And then try undoing it. (It"s a low priority nuisance)
    Also, all my mobile findings are on iPhone. 
    Thanks for fixing @-mention quirks. 

    (I"m giving up on quoting and such on mobile, it"s making me cry)

    N
    newuseraccount2
    Known Participant
    October 14, 2025

    Hi@Ditte &@Suvi Lehtovaara,

    about this one:

    when you’re typing in a reply “box”, when you get to the bottom line, for about half of the line of typing the text “bounces” up and down, until at some point it recognizes that it needs to move the scroll bar down to include enough space for the new line of text, and it stops “bouncing”.

    This is likely to be related to the operating system - could you give more information so that we can reproduce and investigate? It does not happen to me on Firefox on Windows 10 for example.

     

    Hi @Julian !

    The thing is that this seems to happen randomly. I experienced this on Oct 15th in our community and now, for the second time here :point_down_tone2:  Our superuser experiences this more often (probably cause he is so active within our community).

    I am using Chrome (Version 77.0.3865.90 (Official Build) (32-bit)) and Windows 10.

     

    R
    regUser01
    Known Participant
    October 14, 2025

    Here"s a recap:

    • I"m trying to [enter] past an edited quote, but can"t, so I can"t reply to an edited quote. I"d just keep adding more quote. 
    • I"m trying to quickly select all text to delete it, but can"t. 
    • I"m trying to select text manually, but can"t from the top (because the name is unselectable). 
    • I"m trying to select text manually, but struggling from the bottom. 

     

    • So I go: "For my next message, I"ll just use good ol" quotation marks". 
    • I"m trying to move the keyboard away pressing "done", but can"t. 
    • I"m trying to move down to press the button, nope. 
    • After some struggling, finally I succeed. 

    FYI: iPhone 7, iOS 13, Chrome.

    N
    newaccount
    Known Participant
    October 14, 2025

    Thanks@Suvi Lehtovaara.

    I think I see you struggling with the same thing. You want to go "past" a quote but keep adding more lines that are part of the quote.

    By the way, in case you want to resize your gifs, you can here: https://ezgif.com/resize.

    Josephine
    JosephineAuthor
    Known Participant
    October 14, 2025

    Seems to be working differently for me?

    Samsung Galaxy S9, Android9, Chrome.
     

     

    Josephine
    JosephineAuthor
    Known Participant
    October 14, 2025

    Hi@Ditte &@Suvi Lehtovaara,

    about this one:

    when you’re typing in a reply “box”, when you get to the bottom line, for about half of the line of typing the text “bounces” up and down, until at some point it recognizes that it needs to move the scroll bar down to include enough space for the new line of text, and it stops “bouncing”.

    This is likely to be related to the operating system - could you give more information so that we can reproduce and investigate? It does not happen to me on Firefox on Windows 10 for example.

     

    One user is on Firefox on Win10, and Chrome on mac, another on safari on an iPad. Can you have another look?

    cm01
    cm01
    Community Manager
    October 14, 2025

    Thanks@Suvi Lehtovaara.

    I think I see you struggling with the same thing. You want to go "past" a quote but keep adding more lines that are part of the quote.

    By the way, in case you want to resize your gifs, you can here: https://ezgif.com/resize.

    Thanks for the tip @Jurgen I managed to resize my gigantic gif :grin:

    And yeah, I did experience it but was able to overcome it quicker? :rofl::sweat_smile:

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