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Josephine
Josephine
Known Participant
October 14, 2025

Our new text editor is now available on all communities!

  • October 14, 2025
  • 164 replies
  • 10 views

We are very proud to announce that our completely new editor is now available for all users on all communities! :grin::raised_hands::pencil2: We have invested a lot of time to give you and your users more options to create richer content in an easy way - so we hope that you will enjoy working with the new editor as much as we do!

We are investigating line-height / spacing inconsistencies as well as problems with selecting text on some viewports (e.g. Safari on iOS).

Polls are temporarily not available, but will be added again soon.

 Overview of improvements

There are many things which have improved with the new editor, just to name a few:

Improved existing features

  • Image upload
    • Drag & drop images into the editor instead of manual upload
    • Captions (descriptive text underneath uploaded images)
  • Code
    • In-line code is now possible (previously code was in an extra line)
    • Code syntax (code is not being stripped automatically anymore)
  • Lists
    • Multi-level lists are possible now
    • Better UX in working with lists (previously lists could not be interrupted by line breaks)
  • Text styling
    • Text styling within lists was not fully supported before

New features

  • Tables!
  • Callouts
  • Text color / background color
  • Horizontal lines

Of course not all of these features are available to end users, some of these (e.g. text color, header, callouts) are only available in the Control environment for now. We have plans to make this available to front-end users via user roles in the future, so that you are in control of who can make use of these features - please share your thoughts on this with us in the comments!

Feedback

Please let us know what you think of this improvement, also how your users are feeling about it. This way we can adjust and improve the editor even further in the future!

    164 replies

    Show previous replies
    mod01
    mod01
    Community Manager
    October 14, 2025

    We are receiving an ever increasing amount of complaints about the new editor from both our super users and regular users. 

    “In a community like this, posting and editing should be easy and agile - now it’s impossible”

    “Could please bring back the new editor”

    “This is most definitely the worst update ever done to this platform. Usability has gone down and things that were functioning well are now gone”

    We strongly feel that it’s about time to consider a roll back?

    This situation is actually causing a lot of extra work as we need to check and test reported problems so that we can address them to you correctly. Also as there’s already our regular users posting typical stuff to address, now there’s a starting flood of comments regarding this change also to moderate as our customers start to test and poke things around to see what’s broken and what’s not working as supposed to.

    R
    regUser02
    Known Participant
    October 14, 2025

    We are receiving an ever increasing amount of complaints about the new editor from both our super users and regular users. 

    “In a community like this, posting and editing should be easy and agile - now it’s impossible”

    “Could please bring back the new editor”

    “This is most definitely the worst update ever done to this platform. Usability has gone down and things that were functioning well are now gone”

    We strongly feel that it’s about time to consider a roll back?

    C
    cctest
    Participating Frequently
    October 14, 2025

    Hi,

    Our superusers are also complaining more and more about all these issues. They say it"s annoying for them to help the community now with all these bugs.

    Of course, we don"t want them to leave our community. Can you hand over the old editor while you try to solve the new editor"s various issues? :)

    Customer Communities Admin
    Customer Communities Admin
    Employee
    October 14, 2025

    Our customers also noted that quotation marks work against Finnish grammar rules. In Finnish ” is the one that should be used, " is acceptable but “ is forbidden as well as „. Editor forces “ to be used when starting quotations and you can hardly even force " through as it’ll be changed from " to ” by editor automatically. ＂is also fine in Finnish.

    https://www.kielikello.fi/-/lainausmerkit- (Finnish reference to the quotation rules in Finnish language)

    And with example :blush:

    Correct:

    ”Come along!”

    "Come along!"
    ＂Come along!＂

    Incorrect:
    “Come along!”

    admin01
    admin01
    Pioneer
    October 14, 2025

    Hey,

    We have some updates to share :)

    Old editor

    Unfortunately it is not possible to re-enable the old editor because; 1) it is written in a different codebase, 2) it uses a different markup language (bbcode) and 3) it will cause functionalities (blockquote, userquote, mentions, spoilers, tables, callouts, codeblocks, editing) to break when used intermixed with the new editor.

    We do our best to get the new editor to the next level, read our progress below. 

    Delivered

    The following enhancements have been made after the release, items marked NEW are new enhancements after my last update. Please let us know if the issues still persist

    • NEW attachment permission setting in Control works again
    • NEW Improvements to select/cut/copy and paste. You can use these functionalities with your keyboard shortcuts and when you hold the ctrl/cmd key when right-clicking in the editor. On mobile devices, the native touch behavior of your Operating system will allow you to select/cut/copy/paste and apply bold/italic/underline formatting style (if supported by your operating system). We are looking into enabling the browser contextual menu on a single right-click
    • New improvements to rendering of content when assigning the best answer or editing a post with BBcode
    • Strike-through although not new or delivered it’s good to mention you can still make use of this functionality. Select your text and press CMD+Shift+X (Mac users) / Shift + Ctrl + X (Windows) to make text strikethrough
    • @mention fixes in control and destination
    • build-in spell checker has been added to the editor. Hold the ctrl/cmd key when right-clicking misspelled words to see spelling suggestions
    • improvements to selecting text on mobile devices, including copy/paste 


    In progress

    • (User) quote and its behavior (break a quoted section, multi-quotes, exit a quote, remove a quote etc.)


    Priority lane

    The following items are on our radar to enhance or fix first

    • NEW Returning Poll functionality
    • Add bold/italic/underline options to smaller viewports*

    *Bold/italic/underline will be added based on your feedback - historically speaking they have never been a default functionality of the mobile editor


    Next

    The following items will be enhanced over time

    • Input placeholder in reply and description field (previous phrases will be restored)
    • Replace default editor font with your company font
    • Outgoing URLs open in new tab
    • Rendering of content when pasting a link or image
    • Line-spacing improvements in content. This excludes the new paragraph that is started when pressing enter.
    • The possibility to add spaces to hyperlinks


    Investigating

    We are aware of the following feedback but we’re unable to reproduce and resolve it so far. Please let us know if and when this happens to you.

    • NEW rendering of letter ‘gG’
    • NEW rendering of ‘quotation marks’
    • Content in the editor is always shown in italics
    • Error message ‘Text can’t be empty’ when you have text in the editor


    New functionalities?

    Our priority is to get the editor to a stable version where the functionalities and user experience satisfies us all. We won’t add new functionalities (anchor links, colored text on user roles, html-editing etc.) before we reach this point.

    We’ll keep you posted here on inSpired when we have new updates to share. If you have more feedback, please let us know :)

    R
    regUser01
    Known Participant
    October 14, 2025

    A functionality depreciation:

    In the old editor it was possible to paste a link including link text in one step.

    E.g.:

    • I go to the download area of the company’s website
    • I copy (ctrl + c) a link text that links to a PDF download
    • I go to the community and paste (ctrl + v) the link text into the editor and the link is also pasted as well

    In the new editor only the link text is pasted, the link is ignored. This makes it harder to provide the users with documents and information. 

    N
    newUserAccount
    Known Participant
    October 14, 2025

    Hi@Ditte &@Suvi Lehtovaara,

    about this one:

    when you’re typing in a reply “box”, when you get to the bottom line, for about half of the line of typing the text “bounces” up and down, until at some point it recognizes that it needs to move the scroll bar down to include enough space for the new line of text, and it stops “bouncing”.

    This is likely to be related to the operating system - could you give more information so that we can reproduce and investigate? It does not happen to me on Firefox on Windows 10 for example.

     

    Hi@Julian !

    The thing is that this seems to happen randomly. I experienced this on Oct 15th in our community and now, for the second time here :point_down_tone2:  Our superuser experiences this more often (probably cause he is so active within our community).

    I am using Chrome (Version 77.0.3865.90 (Official Build) (32-bit)) and Windows 10.

     

    @Yoeri this wasn’t mentioned on your update, I guess?

    Any news on this one?

    admin01
    admin01
    Pioneer
    October 14, 2025

    I don"t remember if this issue has ever been mentioned. But it appears that some end sentences do not appear in their entirety when an user comments on a topic

    Here’s an example:


    It"s written "Bonne s" but it should be "Bonne soirée". it"s not the only case.
     

    A superuser"s remark about this:

    “ I notice that when I realize it right away, editing the post and retyping the word doesn"t really work unless I make a line break. Then the word is accepted.

    This editor is really a problem, especially on mobile phones.

    Some features are really not adapted to the touch screen of smartphones : double click and zone selection, it no longer works or you have to tinker...

    Also on PC, it asks me every time under IE11, if he can use the clipboard to copy/paste part of text or link etc....

    I also notice delays. sometimes it doesn"t want to send the post and it loads for a while, so I have to refresh the page and my post is lost if I didn"t copy it.....”

     

     

    A
    Anonymous
    October 14, 2025

    A functionality depreciation:

    In the old editor it was possible to paste a link including link text in one step.

    E.g.:

    • I go to the download area of the company’s website
    • I copy (ctrl + c) a link text that links to a PDF download
    • I go to the community and paste (ctrl + v) the link text into the editor and the link is also pasted as well

    In the new editor only the link text is pasted, the link is ignored. This makes it harder to provide the users with documents and information. 

     

    Agreed, and it makes it annoying to copy/paste swift reply macro responses, which our superuser use a lot.

    cm01
    cm01
    Community Manager
    October 14, 2025

    New functionalities

    I want to re-emphasize that we won’t add new functionalities (anchor links, colored text on user roles, HTML-editing, etc.) before we reach a stable version where the functionalities and user experience satisfies us all.

     

    My suggestion would be to enable the color picker for everyone. This is returning functionality, just like polls, not adding new functionality.

    Context: https://community.insided.com/news-platform-updates-16/retiring-bbcode-from-the-platform-1800?postid=6354 

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